Archive for the ‘Section 8’ Category

EIV Updates are GREAT for Managers

Thursday, November 1st, 2012

Have you been on EIV since the newest updates this week?  This is one of the best updates that we have seen so far.  Among the changes, HUD has added a “NEW HIRES” report on the left side of the main page menu. This has always been one of the biggest struggles for managers – finding and correctly pulling up the New Hire Report. This menu item removes ALL of those obstacles!  Just click on the link and choose your contract/project number.  It is important to always pull for “ALL” recertification months so that you don’t miss any residents.

In addition, HUD has added a new option to the income report menu – “No Income Reported on 50059” – this aids managers in identifying households that are actually reporting ZERO income.  Remember that the NO INCOME report on EIV just reflects that there was no income for the household that is being reported through EIV. HUD has not given specific instructions on using this report at this point, but if you have any internal requirements to follow up with zero income households, this can be a great tool to use!

These are very positive changes.  Remember to update your policies and procedures to reflect any changes to your procedure that these may prompt.

Don’t forget…the Difference is in the DASH…

Social Security COLA

Sunday, October 23rd, 2011

I just wanted to make sure that everyone had this information about the Cost of Living Adjustment for Social Security.

EIV will not have the increase listed until January.

You have two options when calculating social security knowing there is a COLA – whichever you decide it is important that you are consistent and use it for ALL recertifications until the information is in EIV.

  • Since the increase is not listed in EIV yet, if the resident agrees with the amount listed on EIV you can use it without including the increase.
  • You can include the increase and calculate income with the increase (effective 1/1/2012) and include this documentation from RHIIP in your file.

You do NOT have to do an interim to include this increase if your recertifications are already done.

5 Great Marketing Tips…

Friday, July 1st, 2011

Summer is a great time of year.

 It is also a time of year when a lot of our residents move.

Here are a few tips that I have learned throughout the years that might help you attract new residents…and keep current ones.

 1.    Be aware of good ways to get your name in the community paper (health fair, job fair, employee awards, etc.).  Whenever you have activities take a picture and send to the paper with a quick “Press Release”…they love to have something to print.

2.    Always call applicants BY NAME!

3.    SMILE when you are talking on the phone…it really comes through to the person on the other end.

4.    Don’t use the word NO…No loud noise, no trash in breezeway, no parking…think of another way to say it.  Quiet Hours are…Please place trash in…Parking only in designated areas.

5.    BELIEVE IN YOUR PRODUCT.  Remember that you are as important to your marketing as your community.  Believe in yourself too!

EIV Update

Monday, May 23rd, 2011

I was recently reminded that even if I don’t think people are reading this post, some actually are.  I should consistently post here…sometimes it is hard to do.  I will work harder at not using excuses!

 If you haven’t heard, EIV has been updated in the last couple of weeks.  A lot of it included changes that will not affect the things that you do on a daily basis…but there were two big changes.

First of all, they added an additional tab called “Certification Page” to the Income Information report pulled by each resident.  Right now this page is not required by HUD for anything, but can be used at an Owner/Agent discretions to have the resident document their agreement with the Income Report.  I foresee that this page may be required in the not to distant future.

The other big change is to the Multiple Subsidy Report.  We are very excited that we will no longer have to run this report twice (once for Multi-Family and again for PIH)…this information has been combined and the report is now only required to be run one time!  This is a great relief as a lot of O/As were forgetting to run both checks.

I will continue to work to provide you up to date information on EIV, general property management, and all things HUD  In the meantime…work hard!!

Tuesday, March 29th, 2011

It has been a LONG time since I posted on this blog, and I certainly have NO excuse for that.  Well, technically, I could come up with some very good and even believable excuses, but none of them would be good enough as an explanation for ignoring this!

 I have had a lot of fun at recent SAHMA meetings and hope that all of you have been able to participate in the one in your state.  I know that there are still a handful left and I am looking forward to FL and TN!  This will be the first time I have been a participant in the TN SAHMA meeting and I can’t wait to meet everyone up there. 

I did have a reason for this post, so let me get to it.  I just recently worked with a manager completing retroactive 50059s for a resident who has a household member that did not report income all the way back to 2003!  As you know, HUD will only permit us to collect subsidy paid in error for five years, so there are 4 additional years that this household should have been receiving NO subsidy and paying market rent and they weren’t.  In addition, there was signed documentation from the household member in question EVERY  year indicating that they had NO INCOME! 

After receiving an income discrepancy, the community manager did a third party verification and received income amounts since 2003 and determined that this resident should have been paying market rent the entire term of their residency.  This is DEFINITELY a case to take to the Office of Inspector General.  Since you are not permitted to go retroactive more than five years, let OIG do the work for you.

I’m anxiously awaiting to hear what OIG says and how they will pursue this case.  Stay tuned for more information as we recieve it.  In the meantime, take heart that while EIV is a LOT of extra work…it is EFFECTIVE and is helping in some instances!

Pensions/Social Security and Former Spouses

Tuesday, February 22nd, 2011

What, you say, can these things possibly have in common?  Well…not much, except where the money goes!

At a recent SAHMA meeting this topic came up during and Income and Asset Calculation break out session.  It was something that I thought that was not new, so I wanted to make sure that everyone was aware of this part of the handbook.  Chapter Five of the 4350.3 specifically indicates that benefits paid directly to a former spouse as the result of a divocre decree, court order, anulment, etc. are not to be counted as income.  You are required to have the divorce decree and/or other documentation to support this and to be able to determine the actual amount of income.

Make sure that you are calculating income correctly when faced with this issue!

Good luck out there.

SAHMA Season…

Saturday, January 29th, 2011

It is a beautiful day today.  It is unseasonable warm and the sun is bright and shining.  I should be outside soaking up the warmth, yet here I sit making sure that you are all informed on the most important of issues!  Not to make you feel guilty or anything…

 It is a good day to remind you about the upcoming state SAHMA meetings.  I know that sometimes it feels like you have heard all you need to on the subjects that are addressed at SAHMA, but keep in mind that one of the main reasons for going is to meet other folks. 

Networking.  It is important for everyone, but especially those of us in the small world of affordable housing where all roads lead to each other.  SAHMA meetings are a good opportunity to see what is working for other community managers.  It is a chance for you to get HUD’s opinion on subjects without having to get “written up” and it is a place where you can relax and enjoying knowing that you aren’t the ONLY one having “that” problem.

I love SAHMA meetings and I am very proud to be associated with SAHMA and to be invited to speak at many of the state meetings.  I think that the opportunity to just spend a few days away from your community is valuable.  We all need to be able to take a deep breath and smile.

So, if you weren’t planning on going to your state meeting, take a look at your calendar and see if you can squeeze it in.  And if you are planning to be there…see you then!

Physically preparing for an MOR

Sunday, January 23rd, 2011

Normally, when I think of an MOR, I think of a review of all of my paperwork.  I mean, REAC is responsible for physical inspections, an MOR shouldn’t worry me, right?

WRONG.  When preparing for an MOR, the physical appearance of your community is an important part of your score.  It is nearly impossible to get a good score (and when I say good score, I mean Above Average or better) if your community is not physically in shape. 

The good news?  If you read my last entry, you already KNOW what they are going to be looking for since you’ve read the 9834!  I love having the questions before the test…

So, the basic areas you need to prepare for physically are:

  • REAC deficiencies have all been mitigated – and don’t take ANYONE’S word for it.  At the very least, you should walk ALL of the units that had any obsesrved deficiencies on your last REAC (epsecially the EH&S [Exhigent Health and Safety]) because you can be fairly confident that those units will be walked.  Make sure during your inspection that not only are the specific items recorded on the REAC mitigated, but that the unit in its entirety would pass REAC again.  Your MOR reviewer will be looking for overall maintenance in the apartment – not JUST the REAC findings.
  • VACANT UNITS are market ready – you should walk ALL of the vacant units (yes…ALL of them) prior to the MOR and make sure as many as possible are completely market ready before the review.  This means that you, personally, would put your DISHES in the cabinets, your FOOD in the refrigerator, and your BODY in the bathtub.  If it doesn’t pass that criterion, then it is NOT market ready.  For vacant apartments that are not ready AT LEAST HAVE THEM TRASHED OUT.  The last thing you want is for the reviewer to inspect a vacant unit that STINKS and is full of trash.  We all know that this happens and is part of being in affordable housing, but that doesn’t mean we want to rub it in the reviewers face!
  • Make sure your common areas are neat and clean and have no graffiti – walk them the day before, preferably the morning before the MOR and make sure that you are proud of how they look.  Make sure trash is taken out, doors and windows are closed and do lock (if they are supposed to).  Remember, common areas are amenities that should generally make your community look better.  This is an area that is often overlooked and can make a reviewer be more inclined to give you a better score.
  • Make your community POP!  Curb appeal is important every day, but on the day of the MOR it is crucial.  Is this a community that you would stop at and walk inside, or can you see trash from the road?  Are your flowers dead?  Is your sign broken and leaning?  These are all things that make your community look bad and make it look like you just don’t care.  I KNOW YOU CARE…make sure your community reflects that.  Drive up to your office as if you’ve never been there before…what really stands out?  Is the emergency number legible, or has it been posted in the window so long it is faded and yellow?  Are your windows clean?  Slow down and take a real look at what you are reflecting to the world around you and make sure you are proud of what they will see.

You’re right, an MOR is not primarily about what your community LOOKS like and it certainly isn’t a physical inspection, but there is a physical aspect to it and a neat and clean community tell an auditor a lot about what they are likely to find. 

C’mon…let’s get physical! 

Management and Occupancy Review…(aka MOR)

Friday, January 21st, 2011

I imagine that you are sitting at your desk right now reading this and hoping that I will give you some tidbit of actually usuable information and not drone on and on about some drivel that really doesn’t matter a hill of beans in what you do every day.  Guess what?  Today is your lucky day.  I’m actually going to give you something you might be able to use!

We have all experienced some kind of audit or review…no matter what our job.  As affordable housing managers, what we experience (every year, I might add) has become more than just a simple audit to see if we understand and are performing the responsibilities of our positions to HUD’s standards.  They have become more of a test to identify one small mistake that can be written up to expose our inability.  Shameful, really.

So, I wanted to give you some pointers on getting through these dreadful Management and Occupancy Reviews…better known to all of us as MORs.  Whether you are an experienced manager who has received multiple superiors, or a brand new manager who has never even been though a MOR, there is always something to learn so that you can be better prepared.

If you haven’t already, or haven’t in a while, you need to read the HUD Form 9834it’s the TEST folks…ahead of time…all you have to do is read it.  Take time to understand it.  This is the best tool we have to prepare for and do well on an MOR.  Take a look at each and every section and examine it.  Answer it ahead of time.  Heck, write the answers down so you have them ready at the time of the review.  In order to be successful in this day and age, we need to all take advantage of every item we can. 

Print this form and add it to your tool box.  I promise it will be worth it.

I have much more to say on the subject, but my mother always told me to leave them wanting more…so until next time…

Condolences to new managers…

Thursday, January 20th, 2011

I facilitated a training class today for MOR Preparation and it reminded me of how much information new managers of affordable housing have to learn.  For those of us “old timers” we tend to rant and rave about the “good old days” when life was so much easier.  Days before 3rd party verifications and EIV.  Imagine starting as an affordable housing manager today.  There is more to learn than can possibly be grasped in a short period of time.  And let’s face it, all we ever have is a short period of time, right?  I can’t explain the blank look on some of the faces that I saw today and I can hardly imagine how frustrated they must be.  Years ago, life was simpler, so housing was simpler…and yes, we’ve all had to learn the new information, but not at once.

So, I urge you to take pity on those brand new managers this year.  If you meet one, take a few minutes and share with them what you actually LIKE about your job.  Give them pointers on things you find that work; from ideas on how to keep trash picked up to a good attorney in town.  Let them ask you questions – at least a few.  And most of all, don’t discourage them with talk about how it used to be so much better when.  Remember when you first started and then imagine learning it all again but all at once.

 Bless their hearts…