Archive for the ‘General Property Management’ Category

Management and Occupancy Review…(aka MOR)

Friday, January 21st, 2011

I imagine that you are sitting at your desk right now reading this and hoping that I will give you some tidbit of actually usuable information and not drone on and on about some drivel that really doesn’t matter a hill of beans in what you do every day.  Guess what?  Today is your lucky day.  I’m actually going to give you something you might be able to use!

We have all experienced some kind of audit or review…no matter what our job.  As affordable housing managers, what we experience (every year, I might add) has become more than just a simple audit to see if we understand and are performing the responsibilities of our positions to HUD’s standards.  They have become more of a test to identify one small mistake that can be written up to expose our inability.  Shameful, really.

So, I wanted to give you some pointers on getting through these dreadful Management and Occupancy Reviews…better known to all of us as MORs.  Whether you are an experienced manager who has received multiple superiors, or a brand new manager who has never even been though a MOR, there is always something to learn so that you can be better prepared.

If you haven’t already, or haven’t in a while, you need to read the HUD Form 9834it’s the TEST folks…ahead of time…all you have to do is read it.  Take time to understand it.  This is the best tool we have to prepare for and do well on an MOR.  Take a look at each and every section and examine it.  Answer it ahead of time.  Heck, write the answers down so you have them ready at the time of the review.  In order to be successful in this day and age, we need to all take advantage of every item we can. 

Print this form and add it to your tool box.  I promise it will be worth it.

I have much more to say on the subject, but my mother always told me to leave them wanting more…so until next time…

Condolences to new managers…

Thursday, January 20th, 2011

I facilitated a training class today for MOR Preparation and it reminded me of how much information new managers of affordable housing have to learn.  For those of us “old timers” we tend to rant and rave about the “good old days” when life was so much easier.  Days before 3rd party verifications and EIV.  Imagine starting as an affordable housing manager today.  There is more to learn than can possibly be grasped in a short period of time.  And let’s face it, all we ever have is a short period of time, right?  I can’t explain the blank look on some of the faces that I saw today and I can hardly imagine how frustrated they must be.  Years ago, life was simpler, so housing was simpler…and yes, we’ve all had to learn the new information, but not at once.

So, I urge you to take pity on those brand new managers this year.  If you meet one, take a few minutes and share with them what you actually LIKE about your job.  Give them pointers on things you find that work; from ideas on how to keep trash picked up to a good attorney in town.  Let them ask you questions – at least a few.  And most of all, don’t discourage them with talk about how it used to be so much better when.  Remember when you first started and then imagine learning it all again but all at once.

 Bless their hearts…

Goal Setting? Really…

Thursday, January 13th, 2011

I think this is how I knew I was really a grown up.  I woke up one morning and realized that for the most part, I had no goals.  No short term goals.  No long term goals.  Nothing.  I was just going about each day willy nilly hoping for the best, but becoming used to frustrations and floundering.  The more I thought about it, the more I realized that the reason I’m floundering is because I don’t have anything to aim for…nothing to keep my focus from becoming distorted or lost.  I get frustrated easily because there is no significant reason WHY I am doing the things I’m doing. 

I’ve never set goals.  I’ve never really had to.  I’ve always been the type of person that was internally motivated.  I have ambition.  Drive.  What I’ve come to realize is…you NEED goals.  You need to see progress, measure progress, WANT progress. 

 SO…2011 is the beginning of goals for me.  Not resolutions.  Not little “promises” I make to myself to do better at some things or forget about some things.  This is the year that I set REAL goals…and work to attain them.  I have set small goals…achievements I can work toward weekly…and big goals…accomplishments that will take all year (or even longer).  I set personal goals, professional goals, and spiritual goals.  I want to be able to stay on track when the going is good…and bad…

What are your goals? 

I will keep you posted…

Glad to be a grown up!

New CCR Regulations Posted

Friday, January 7th, 2011

If you own or manage a community that receives federal financial assistance you now have 60 days to make sure that this community is registered through the CCR (Central Contract Registration) government website. 

This new requirement, posted through RHIIP today, leaves little in the way of instructions on exactly how to do this, but is quick to send us to DUNS or CCR for further information.

 If you have already completed this process, we’d like to hear your feedback.  We’ve found it time consuming, but not difficult; and you need to have a lot of information at your fingertips to make the process quicker.

We suggest that the entire process is completed for one community so that you can find out exactly what information is necessary to complete the registration and then compile this information for future registrations.

Good luck!  Happy Registering…

My favorite new city!

Monday, December 13th, 2010

Chattanooga.

I love it there.  I wish every major downtown area would take lessons from Chattanooga and mimic it.  What a refreshing place to be.  I imagine that being a property manager there has the same problems as any other big city, but what a beautiful view to have while going through them! 

Whether you want to eat good barbeque, mexican, italian or plain ole American; whether you want to go to the Aquarium, the Discovery Center, the movie, or just a walk downtown…this is the place to do it.  The free trolley can’t be beat.  And just a hop, skip, and a jump to mountain scenery and getaways. 

I wonder whether the locals get tired of the tourists?  Maybe, but you’d never it know it by talking to them.

The people are friendly, the city is clean, and the views are beautiful.  Maybe I’ll have a chance to retire there…but in the meantime, I think I will make it a point to visit more often.

Happy Trails!

Don’t let a review get you down!

Friday, December 10th, 2010

I talked with a manager today about a recent management review (MOR) at her community.  She is one of those few managers who really care about her community, give 100%, and actually gets it right most of the time.  Even though she is out in the middle of nowhere and has struggled with being isolated from other managers and the company in general, she follows policy and strives for perfection. 

Her reaction to the results of her management review really shouldn’t have surprised me.  There were two findings related directly to her files…those items that she actually has control over.  The rest were problems with policies, procedures, forms, etc.  In other words, part of her job that she can’t do anything about.  The “satisfactory” she received was, in her words, “devestating.”  Being told by anyone that the hard work you put into your community every day is “just ok” is hard to hear, but those words coming from the people that oversee said community is disheartening to say the least.

So, hats off to all of you managers out there who give 100% all of the time and never get told thank you.  Great job to those of you who stay late and get there early not to get ahead, but just to keep everything in order.  Kudos to everyone who does this job for more than a reward (good thing since there really are none).  We appreciate you.  Don’t let anyone tell you that you are “just ok” – what you do is hard and none of use would be here without you.

Budgets…

Wednesday, December 8th, 2010

This is the time of year when we are working on and submitted 2011 budgets for approval.  If I have learned anything in my almost twenty years in property management it is to submit a budget that is as completely realistic as possible.  Meeting the goals as defined in your budget is something that should be considered a requirement for all of us.  It is very important that the budgets we submit accurately reflect the income and expenses that we can and will generate in the coming year.  It is never a good idea to submit a budget that “low-balls” expenses as you will likely be over and have to provide an explanation every single month.  Similarly,  it is just as frustrating to submit a budget that reflects high numbers so that you are significantly underbudget every month. 

The key is to be realistic, do your homework, be prepared for what you konw is going to happen, spend time reasonably considering what might happen and plan for it.  Do your best to portray things as they really are, not the way people want them to be or “need” them to be. 

By doing this, you are doing yourself and your owners a favor.  Attainable goals that are actually met are much more gratifying then never knowing where you stand one month to the next!

Enjoy your budgeting!