I talked with a manager today about a recent management review (MOR) at her community. She is one of those few managers who really care about her community, give 100%, and actually gets it right most of the time. Even though she is out in the middle of nowhere and has struggled with being isolated from other managers and the company in general, she follows policy and strives for perfection.
Her reaction to the results of her management review really shouldn’t have surprised me. There were two findings related directly to her files…those items that she actually has control over. The rest were problems with policies, procedures, forms, etc. In other words, part of her job that she can’t do anything about. The “satisfactory” she received was, in her words, “devestating.” Being told by anyone that the hard work you put into your community every day is “just ok” is hard to hear, but those words coming from the people that oversee said community is disheartening to say the least.
So, hats off to all of you managers out there who give 100% all of the time and never get told thank you. Great job to those of you who stay late and get there early not to get ahead, but just to keep everything in order. Kudos to everyone who does this job for more than a reward (good thing since there really are none). We appreciate you. Don’t let anyone tell you that you are “just ok” – what you do is hard and none of use would be here without you.