Archive for January, 2011

SAHMA Season…

Saturday, January 29th, 2011

It is a beautiful day today.  It is unseasonable warm and the sun is bright and shining.  I should be outside soaking up the warmth, yet here I sit making sure that you are all informed on the most important of issues!  Not to make you feel guilty or anything…

 It is a good day to remind you about the upcoming state SAHMA meetings.  I know that sometimes it feels like you have heard all you need to on the subjects that are addressed at SAHMA, but keep in mind that one of the main reasons for going is to meet other folks. 

Networking.  It is important for everyone, but especially those of us in the small world of affordable housing where all roads lead to each other.  SAHMA meetings are a good opportunity to see what is working for other community managers.  It is a chance for you to get HUD’s opinion on subjects without having to get “written up” and it is a place where you can relax and enjoying knowing that you aren’t the ONLY one having “that” problem.

I love SAHMA meetings and I am very proud to be associated with SAHMA and to be invited to speak at many of the state meetings.  I think that the opportunity to just spend a few days away from your community is valuable.  We all need to be able to take a deep breath and smile.

So, if you weren’t planning on going to your state meeting, take a look at your calendar and see if you can squeeze it in.  And if you are planning to be there…see you then!

Physically preparing for an MOR

Sunday, January 23rd, 2011

Normally, when I think of an MOR, I think of a review of all of my paperwork.  I mean, REAC is responsible for physical inspections, an MOR shouldn’t worry me, right?

WRONG.  When preparing for an MOR, the physical appearance of your community is an important part of your score.  It is nearly impossible to get a good score (and when I say good score, I mean Above Average or better) if your community is not physically in shape. 

The good news?  If you read my last entry, you already KNOW what they are going to be looking for since you’ve read the 9834!  I love having the questions before the test…

So, the basic areas you need to prepare for physically are:

  • REAC deficiencies have all been mitigated – and don’t take ANYONE’S word for it.  At the very least, you should walk ALL of the units that had any obsesrved deficiencies on your last REAC (epsecially the EH&S [Exhigent Health and Safety]) because you can be fairly confident that those units will be walked.  Make sure during your inspection that not only are the specific items recorded on the REAC mitigated, but that the unit in its entirety would pass REAC again.  Your MOR reviewer will be looking for overall maintenance in the apartment – not JUST the REAC findings.
  • VACANT UNITS are market ready – you should walk ALL of the vacant units (yes…ALL of them) prior to the MOR and make sure as many as possible are completely market ready before the review.  This means that you, personally, would put your DISHES in the cabinets, your FOOD in the refrigerator, and your BODY in the bathtub.  If it doesn’t pass that criterion, then it is NOT market ready.  For vacant apartments that are not ready AT LEAST HAVE THEM TRASHED OUT.  The last thing you want is for the reviewer to inspect a vacant unit that STINKS and is full of trash.  We all know that this happens and is part of being in affordable housing, but that doesn’t mean we want to rub it in the reviewers face!
  • Make sure your common areas are neat and clean and have no graffiti – walk them the day before, preferably the morning before the MOR and make sure that you are proud of how they look.  Make sure trash is taken out, doors and windows are closed and do lock (if they are supposed to).  Remember, common areas are amenities that should generally make your community look better.  This is an area that is often overlooked and can make a reviewer be more inclined to give you a better score.
  • Make your community POP!  Curb appeal is important every day, but on the day of the MOR it is crucial.  Is this a community that you would stop at and walk inside, or can you see trash from the road?  Are your flowers dead?  Is your sign broken and leaning?  These are all things that make your community look bad and make it look like you just don’t care.  I KNOW YOU CARE…make sure your community reflects that.  Drive up to your office as if you’ve never been there before…what really stands out?  Is the emergency number legible, or has it been posted in the window so long it is faded and yellow?  Are your windows clean?  Slow down and take a real look at what you are reflecting to the world around you and make sure you are proud of what they will see.

You’re right, an MOR is not primarily about what your community LOOKS like and it certainly isn’t a physical inspection, but there is a physical aspect to it and a neat and clean community tell an auditor a lot about what they are likely to find. 

C’mon…let’s get physical! 

Management and Occupancy Review…(aka MOR)

Friday, January 21st, 2011

I imagine that you are sitting at your desk right now reading this and hoping that I will give you some tidbit of actually usuable information and not drone on and on about some drivel that really doesn’t matter a hill of beans in what you do every day.  Guess what?  Today is your lucky day.  I’m actually going to give you something you might be able to use!

We have all experienced some kind of audit or review…no matter what our job.  As affordable housing managers, what we experience (every year, I might add) has become more than just a simple audit to see if we understand and are performing the responsibilities of our positions to HUD’s standards.  They have become more of a test to identify one small mistake that can be written up to expose our inability.  Shameful, really.

So, I wanted to give you some pointers on getting through these dreadful Management and Occupancy Reviews…better known to all of us as MORs.  Whether you are an experienced manager who has received multiple superiors, or a brand new manager who has never even been though a MOR, there is always something to learn so that you can be better prepared.

If you haven’t already, or haven’t in a while, you need to read the HUD Form 9834it’s the TEST folks…ahead of time…all you have to do is read it.  Take time to understand it.  This is the best tool we have to prepare for and do well on an MOR.  Take a look at each and every section and examine it.  Answer it ahead of time.  Heck, write the answers down so you have them ready at the time of the review.  In order to be successful in this day and age, we need to all take advantage of every item we can. 

Print this form and add it to your tool box.  I promise it will be worth it.

I have much more to say on the subject, but my mother always told me to leave them wanting more…so until next time…

Condolences to new managers…

Thursday, January 20th, 2011

I facilitated a training class today for MOR Preparation and it reminded me of how much information new managers of affordable housing have to learn.  For those of us “old timers” we tend to rant and rave about the “good old days” when life was so much easier.  Days before 3rd party verifications and EIV.  Imagine starting as an affordable housing manager today.  There is more to learn than can possibly be grasped in a short period of time.  And let’s face it, all we ever have is a short period of time, right?  I can’t explain the blank look on some of the faces that I saw today and I can hardly imagine how frustrated they must be.  Years ago, life was simpler, so housing was simpler…and yes, we’ve all had to learn the new information, but not at once.

So, I urge you to take pity on those brand new managers this year.  If you meet one, take a few minutes and share with them what you actually LIKE about your job.  Give them pointers on things you find that work; from ideas on how to keep trash picked up to a good attorney in town.  Let them ask you questions – at least a few.  And most of all, don’t discourage them with talk about how it used to be so much better when.  Remember when you first started and then imagine learning it all again but all at once.

 Bless their hearts…

Goal Setting? Really…

Thursday, January 13th, 2011

I think this is how I knew I was really a grown up.  I woke up one morning and realized that for the most part, I had no goals.  No short term goals.  No long term goals.  Nothing.  I was just going about each day willy nilly hoping for the best, but becoming used to frustrations and floundering.  The more I thought about it, the more I realized that the reason I’m floundering is because I don’t have anything to aim for…nothing to keep my focus from becoming distorted or lost.  I get frustrated easily because there is no significant reason WHY I am doing the things I’m doing. 

I’ve never set goals.  I’ve never really had to.  I’ve always been the type of person that was internally motivated.  I have ambition.  Drive.  What I’ve come to realize is…you NEED goals.  You need to see progress, measure progress, WANT progress. 

 SO…2011 is the beginning of goals for me.  Not resolutions.  Not little “promises” I make to myself to do better at some things or forget about some things.  This is the year that I set REAL goals…and work to attain them.  I have set small goals…achievements I can work toward weekly…and big goals…accomplishments that will take all year (or even longer).  I set personal goals, professional goals, and spiritual goals.  I want to be able to stay on track when the going is good…and bad…

What are your goals? 

I will keep you posted…

Glad to be a grown up!

New CCR Regulations Posted

Friday, January 7th, 2011

If you own or manage a community that receives federal financial assistance you now have 60 days to make sure that this community is registered through the CCR (Central Contract Registration) government website. 

This new requirement, posted through RHIIP today, leaves little in the way of instructions on exactly how to do this, but is quick to send us to DUNS or CCR for further information.

 If you have already completed this process, we’d like to hear your feedback.  We’ve found it time consuming, but not difficult; and you need to have a lot of information at your fingertips to make the process quicker.

We suggest that the entire process is completed for one community so that you can find out exactly what information is necessary to complete the registration and then compile this information for future registrations.

Good luck!  Happy Registering…